Frequently Asked Questions

The new water metering system provides a greater opportunity for enhanced customer service by providing more data for customers and City staff that could indicate high water consumption from a continuous or intermittent leak. The modern technology will also increase staff efficiency to collect readings on a monthly basis.

• Replacement Is Free
• There Will Be A Brief Interruption In Water Service During Appointment
• Expect Improved Customer Service And Better Accuracy Of Your Water Bill

The new radio will connect to your water meter. It will transmit a radio signal containing the meter reading that can be picked up by radio receivers placed around the community without the need to physically walk from property to property.  

Most water meters are located in the basement of your home. They are usually on the wall facing the street. The meter is not located outside. If you have a finished basement, meters have occasionally been placed behind walls, in cabinets, or other remodeled areas. To ensure a quick installation, please take a few minutes to locate your water meter before Hydro Corp's arrival.

Yes. The new reading technology is required for future billing as the old system is no longer supported.

The installer will not enter your home unless authorized to do so by someone 18 years old or older.

The City of Inkster has contracted Hydro Corp to install the new water meter reading technology. The firm was selected via competitive bidding. All Hydro Corp installation technicians have completed training and background checks and will have photo identification, wear identifiable uniforms, and drive marked vehicles. If you have any questions about the person at your door, please call (313) 563-9774 to verify their identity.

Yes. Hydro Corp will need to shut off the water to replace the water meter, so please make sure your water shut-off valves are operational before you schedule your appointment. After the new meter is installed, the technician will turn the water back on.

Please plan to have clear access to the meter when the installer arrives. The water meter is the property of the City of Inkster, and homeowners are obligated to provide clear and unobstructed access to it. If there are boxes or stored items in the way, these items must be cleared before the arrival of the meter installer. The installer is not allowed to move your personal items, which may delay the installation process. If, for any reason, the water meter has been covered by drywall or paneling, it is the homeowner’s responsibility to ensure that the meter is accessible.

Customers will be asked to schedule an appointment within a 4-hour block of time (for example, 8 a.m.- 12 p.m.). Once the installer arrives within this window, the work should take 30-60 minutes.