If I overpay my bill or the city over-bills my account, will my bill be adjusted?
Absolutely! If an over-payment occurs it will be credited to your next bill and if we over-bill your account we will make the appropriate adjustment. We try to do everything within our control to make sure the customer’s bill is correct.

Show All Answers

1. When do I receive a water bill?
2. Do we purchase our water from the City of Detroit or somewhere else?
3. Explain the sewer charge?
4. What is a sur-charge?
5. Why is there a meter charge on my bill?
6. How is my bill computed?
7. What is a unit?
8. How are the water and sewer rates established?
9. What does arrears mean?
10. If I overpay my bill or the city over-bills my account, will my bill be adjusted?
11. Does a main break have an effect on my bill?
12. Is a meter leak my problem or the City’s?
13. If I turn the water off at the meter and not use any water will I still get a bill?
14. What is a minimum bill?
15. Why is my bill so high?
16. What do I need to do to ensure that my water account is paid up-to-date before I move from my home?
17. How do I change my mailing address or put my name on the account?