Shut-Off Policy for Non-Payment - Residential

Approximately thirty to thirty-five days after the original due date of water bills, a list of delinquent accounts is generated.
From this account list, a list for non-payment shut offs is compiled for those accounts, which are over $350.00 or more in delinquency.
Any account, which is paid under $350.00 or has paid the arrearage in full, or has entered into a payment arrangement prior to the date the letters are mailed is removed from the list and should not receive a shut-off letter.
Shut-offs are scheduled for the third or fourth Monday of the month. Prior to this, letters are mailed out requesting response within seven (7) days.
Example:
1. Letters mailed: January 12 (Friday)
2. Response date: January 19 (Friday)
3. Shut-off date: January 22 (Monday)
4. Extension date: February 2 (Friday)
Once the letters are mailed out, the entire arrearage must be paid in full or a payment agreement entered into with the City by the response date to avoid water shut off. All payments must be in the form of cash or certified check.
If the customer contacts the water department and is unable to pay the arrearage amount or enter into a payment agreement with the City before the response date, they may be granted a two-week extension to make payment or enter into a payment agreement.
Once the work orders have been completed and the shut-offs have begun, the entire balance must be paid in full with cash or certified check prior to reinstatement of service.
Once the water service has been discontinued, service will not be reinstated for a period of 24 hours from the point of shut off. A reconnection fee of $40.00 will be required for the service to be reinstated.
Unpaid water bills may be placed on the summer or winter tax bill regardless if the water has been shut off or not.
Any payment agreement that is not honored as written will subject the account to immediate shut off of water.

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City of Inkster, Michigan
26215 Trowbridge • Inkster, Michigan 48141
(313) 563-4232

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